Thank you for choosing cometribeshop.com! To ensure that you have a pleasant shopping experience, we have established the following refund policy. Please read it carefully to understand the process and conditions that you should follow if you need a refund.
Refund Policy
Refund Period
You can apply for a refund within 30 days of receiving the product. If you exceed this period, we will not be able to provide you with a refund or exchange service.
Return Conditions
To ensure that you can successfully apply for a refund, please make sure that the returned product meets the following conditions:
The product has not been used and is in original condition.
The packaging and labels are intact, and all accessories and instructions are included.
Returns must be accompanied by proof of purchase (such as an order confirmation email or invoice).
Refund Process
The steps to apply for a refund are as follows:
Please send an email to cp@cometribeshop.com with your order number, the reason for the refund and key information.
Our customer service team will process your application within 48 hours and provide a return address and further instructions.
Send the product back to our designated address and keep the return receipt.
Refund Processing
Once we receive the returned item and confirm that it is eligible for return, your refund will be processed within 5-10 business days. Refunds will be refunded to the original payment method you used for purchase.
Shipping Policy
Shipping costs incurred due to product returns are the responsibility of the customer, unless we sent the wrong item or the item is defective.
Special Terms
Gift cards and customized items are not refundable.
If you receive a damaged or wrong item, please contact customer service within 7 days of receipt so that we can arrange a replacement or refund for you.
Thank you for choosing cometribeshop.com! We look forward to providing you with quality products and services.